Delivery Statuses for DHL Parcels

Here you'll find the meaning of delivery messages from the DHL track & trace system. The following status messages may appear when you send a parcel with DHL



Parcelok ...and my parcel is on it's way!


Delivery attempted; consignee premises closed

The DHL delivery driver could not deliver the package today, because the recipient was unavailable. The next delivery attempt will be made the next business day.


Scheduled for delivery

DHL has set a day for the delivery of the parcel.


Shipment has arrived at delivery location

The parcel has been scanned at a DHL facility in the area of the recipient. Please note, that the package has not been loaded onto a delivery van yet.


Shipment is prepared for customs clearance in country of destination

The parcel is provided for customs clearance. The customs officials will check the package directly in the cargo center. If the import is not restricted or prohibited, the shipment will then be transported to the cosignee.


The instruction data for this shipment have been provided by the sender to DHL electronically

The data for the parcel was sent electronically to DHL. Your parcel has not been physically handed over to DHL. This is done within the next hours.


The international shipment has been processed in the parcel center of origin

This package should be conveyed abroad. The parcel was processed in a DHL cargo center. Now it will be transported to an international hub of DHL.


The shipment has arrived in the destination country

The parcel has been registered in the destination country. The package is not on the way to its receiver yet. Maybe some customs formalities have to be completed at the international hub prior to domestic transport.


The shipment has been damaged and is being returned to the parcel center for repackaging

Unfortunately there is a delay in the transportation process because the package was damaged in transit. When the parcel is delivered by DHL, the consignee has to check whether the package is in good condition or not.


The shipment has been loaded onto the delivery vehicle

The parcel has been loaded onto a vehicle by a DHL delivery driver. It is very likely that the parcel will be delivered the same day.


The shipment has been posted by the sender at the retail outlet

The parcel was posted at a branch office of DHL. Next step: The package will be transported to a cargo center of DHL.


The shipment has been successfully delivered

The parcel was delivered to the intended recipient or a person in the same household or a neighbour.


The shipment is being prepared for delivery in the delivery depot

The parcel has been loaded onto a vehicle by a DHL delivery driver. It is very likely that the parcel will be delivered the same day.


The shipment will be transported to the destination country and, from there, handed over to the delivery organization.

The parcel has been cleared for export. Now it will be shipped by air or truck to the destination country. This can take several days (excluding express packages).


With delivery courier

The parcel will be delivered by a DHL courier. The package will be handed over to the recipient in the course of the day.